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Applies to:


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Summary

Issue: After exceeding trial account quota limits, deleting logs and data does not reset the quota or allow continued usage within the same billing period. Cause: Braintrust quotas are usage-based (tracking cumulative monthly API calls and data processed) rather than storage-based, so deleting data does not reduce quota consumption. Resolution: Wait until the monthly quota resets at the start of the next billing cycle, or upgrade to a paid plan to continue usage immediately.

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Resolution Steps

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If you need immediate access

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Step 1: Upgrade your plan

Navigate to your organization settings and select a paid plan that matches your usage requirements.

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Step 2: Verify quota increase

After upgrading, your new quota limits take effect immediately and you can resume logging data.

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If you can wait to validate reduced usage

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Step 1: Wait for monthly quota reset

Quota automatically resets on the first day of each billing month.

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Step 2: Test with optimized code

Once quota resets, monitor your usage in the organization settings to confirm your code changes reduced data volume sufficiently.

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Step 3: Upgrade after validation

After confirming reduced usage patterns, upgrade to a plan that accommodates your validated usage levels.

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Understanding Usage-Based Quotas

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How quotas work

Braintrust tracks cumulative usage (API calls, spans logged, data processed) per billing period, not current storage size.

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Why deleting data doesn’t help

Once data is logged and processed, it counts toward your monthly quota regardless of whether you delete it later.

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Quota reset timing

Quotas reset automatically on the first day of each calendar month aligned with your billing cycle.