Skip to main content
Change your Braintrust plan to match your team’s needs. You can upgrade from Starter to Pro directly in the application, or contact Braintrust for Enterprise plans. Downgrading is also supported with considerations for feature access and data retention.

​
Enable on-demand usage

On-demand usage lets you grow beyond Starter plan limits without upgrading to Pro. Add a credit card, and you’ll automatically be charged for additional usage at the end of each calendar month, with billing on the 1st of the following month.
On-demand usage rates on Starter are higher than Pro rates. If your usage consistently grows beyond the Starter plan limits, upgrading to Pro provides better economics with lower rates and a higher included usage allowance.
To add a credit card:
  1. Go to Settings.
  2. Under Organization, select Billing.
  3. Click Add payment method or Manage subscription.
  4. Enter your credit card information.
  5. Click Save.

​
Upgrade your plan

Upgrade from Starter to Pro to access advanced features, higher usage limits, and lower pay-as-you-go rates.
  1. Go to Settings.
  2. Under Organization, select Billing.
  3. Click Upgrade to Pro on the Pro plan card.
  4. Review the Pro plan features and pricing.
  5. Enter your payment information.
  6. Click Subscribe.
You’ll be charged a prorated amount for the remainder of the current month. On the 1st of the following month, you’ll be charged the full $249 monthly platform fee plus any usage-based charges from the previous month.
If you upgrade on the 15th of a 30-day month:
  • Days remaining: 15 (from the 15th to the end of the month)
  • Prorated charge: $249 × (15/30) = $124.50
When you upgrade to Pro, you immediately gain access to:
  • Unlimited (Starter limited to 1 per project)
  • (Starter limited to Owner only; Enterprise adds custom permission groups)
  • Higher usage limits:
    • 5 GB processed data/month with $3/GB after (Starter: 1 GB with $4/GB after)
    • 50,000 scores/month with $1.50/1k after (Starter: 10k with $2.50/1k after)
  • Longer data retention (30 days vs. 14 days)
  • Priority email support
Alternative: If you only need higher usage limits, consider enabling on-demand usage instead. On-demand usage lets you grow beyond Starter limits without the $249/month platform fee, though rates are higher ($4/GB vs. $3/GB on Pro).
See Plans and limits for a complete feature comparison.

​
Downgrade your plan

Before downgrading, ensure your usage fits within Starter plan limits. If your usage is higher than these limits when you downgrade, you’ll be charged on-demand usage rates at the Starter tier pricing (which are higher than Pro rates).
To downgrade from Pro to Starter:
  1. Go to Settings.
  2. Under Organization, select Billing.
  3. Click Downgrade to starter on the Starter plan card.
  4. Review what will change when you downgrade.
  5. Select a downgrade reason.
  6. Click Downgrade.
When you downgrade from Pro to Starter, your plan changes immediately. You’ll lose access to Pro-only features right away, but any prorated credit for the unused portion of the $249 monthly platform fee will be applied to your account.
FeaturePro → Starter change
Unlimited → Keep existing, can’t edit or create new
Unlimited → Keep and edit existing, can’t create new
Unlimited per project → Limited to 1 per project
Owner/Engineer/Viewer → Owner only for new projects
Usage typePro → Starter change
Processed data5 GB/month, then $3/GB → 1 GB/month, then $4/GB
Scores50k/month, then $1.50/1k → 10k/month, then $2.50/1k
Data retention30 days → 14 days
Your billing will continue through the end of the current billing period. After that, you’ll be on the Starter plan with on-demand usage charges when your usage grows beyond the free-tier limits.

​
Legacy plans

If you’re on a legacy plan (signed up before March 2026), see Legacy plans FAQ for details on how plan changes affect your existing features.

​
Next steps