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Plans and payment

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Which plan is right for me?

See Plans and limits for a detailed comparison of features, usage limits, and pricing for each tier. To estimate your costs, visit the Pricing page. For custom requirements or questions about which plan fits your needs, contact our team.

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How do I change my plan?

For details on upgrading, downgrading, feature changes, and billing impacts, see Change your plan.

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How do I update my payment method?

  1. Go to Settings.
  2. Under Organization, select Billing.
  3. Click Update payment method.
  4. Update your payment information in the billing portal.

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How do I get an invoice or receipt?

  1. Go to Settings.
  2. Under Organization, select Billing.
  3. Click View usage or View invoicesto view or download past invoices.

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What happens if my payment fails?

If a payment fails, Braintrust will attempt to collect payment several times over a grace period. During this time:
  • Your access continues uninterrupted
  • You’ll receive email notifications about the failed payment
If payment cannot be collected after the grace period, your account will be downgraded to the Starter plan. You can restore Pro access at any time by updating your payment method and resubscribing.

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How does Vercel Marketplace billing work?

If you installed Braintrust through the Vercel Marketplace, your billing is handled through Vercel. To manage your subscription, go to your Vercel billing dashboard, find Braintrust in your integrations, and manage your subscription there. Usage limits and features work the same as direct Braintrust billing.

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Usage and limits

See Plans and limits for included limits and on-demand usage rates.

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What does processed data mean?

Processed data refers to the total bytes of data ingested across logs, experiments, and datasets. Includes inputs, outputs, prompts, metadata, traces and spans, datasets, attachments, and any other related information.

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What are scores?

Scores are used to measure the results of offline or online evaluations run in Braintrust. Each time you record a score, the total number of scores counted toward your monthly usage increases by one. Your monthly total is calculated cumulatively from the first to the last day of each calendar month.

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How do I track my usage?

See Monitor usage for instructions on viewing usage charts and accessing detailed reports.

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Can I set spending limits?

Braintrust doesn’t offer hard spending limits that prevent usage. However, Pro and Starter plans can set up spend alerts to get notified when monthly costs reach custom thresholds. Starter plan users also receive automated alerts at 80%, 90%, and 100% of their included usage limits.

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Legacy plans

This section applies to self-serve Starter and Pro plans. Enterprise customers are governed by their contract and should contact their account representative for questions about plan features.

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Am I on a legacy plan?

If you signed up before March 16, 2026, and haven’t changed plans since, you’re on a legacy plan. Legacy plans preserve access to features that were available when you signed up, allowing you to continue using features even if they’re no longer available on your plan tier. For confirmation of your plan status, contact support.

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What features do legacy plans include?

Legacy plans preserve access to all features you created before March 2026. This includes:
  • Custom and built-in permission groups
  • Custom data retention policies
  • Data export automations
  • Custom charts, environments, and human review scorers
  • Any other features you were using before March 2026
You can continue using and editing these features even if they’re not available on your current plan tier.

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What happens if I upgrade or downgrade from legacy?

Upgrading from a legacy plan: You retain your legacy status when you upgrade, so you keep all the features you had before plus gain access to everything on the new plan. For example, if you upgrade from Starter to Pro and you were on a legacy plan, you’ll have all Pro features in addition to any legacy features you previously had access to (such as full RBAC). Downgrading from a legacy plan: Downgrading permanently removes your legacy status. You will move to the current version of the lower plan and cannot return to your legacy plan. You lose access to all features from your previous plan, including any legacy features you previously had access to.
Downgrading from a legacy plan is permanent — you cannot return to your legacy plan afterward. Before downgrading, make sure you understand the current plan limits and features. If you’re unsure, contact support to discuss your options.

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Enterprise plans

For Enterprise features, pricing, and contracts, see Plans and limits or contact Braintrust to discuss your requirements.

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Need help?

For billing questions, contact support@braintrust.dev. For Enterprise plans or custom requirements, contact sales.